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Frequently Asked Questions




Q:   How does an online medical appointment function? 
S:
Online consultations are a novelty in medical care which takes advantage of the possibilities that the Internet offers to facilitate patient access to the doctor. Within this system, patients no longer have to undergo a traditional medical check. They rather fill out an online questionnaire, which is subsequently sent to the doctor with the use of our secure order system. Obviously, consultations on the Internet can never replace the traditional medical procedures, but they constitute a valid means for patients to be treated for a certain number of conditions that, frequently, do not necessarily require a physical check.

One of our major assets is our commitment to satisfying and exceeding all government laws and regulations regarding this new form of providing health care. The order you place with Pharmacy.az.pl will only be submitted to certified and fully licensed physicians. Our employees are highly trained and qualified pharmacists who will certainly provide you with the high standards of pharmaceutical care that you may expect from them. All medications on our offer come from legitimate pharmaceutical wholesalers, or sometimes directly from the producer, and that is why you can be confident that the quality of the medicine you order from us is the same as that of the medications you can purchase from your local drugstore.

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Q:   I submit my order, and then what? 
S:
Through our order system we submit your order to a licensed physician who then reviews the data you have entered and approves or rejects your request.

In the event your order receives the doctor’s approval, they will then complete your prescription and again through our order system we will send it to the pharmacy which will fill and ship it.

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Q:   What is the privacy policy that you apply? 
S:
We are committed to the privacy and security of our customers. Please, consult the current privacy policy in the terms and conditions section of our order page.

You can be fully confident that our online system for placing orders takes advantage of state-of-the-art technology for security encryption. Our objective is to ensure that your credit card data is transferred safely and is protected in the best possible manner. We carry our regular security checks of all of our computer systems to eliminate any risk and to ensure proper protection of our ordering system.

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Q:   What medications do you have on offer? 
S:
For this information please visit the products section in your browser. There is a full catalog of the medications that we sell. Some of these products are considered controlled substances, which means that the law provides that before they can be dispensed, the patient should undergo a physical exam. As a consequence, we cannot sell them online. They are, among others, Valium, Lorazepam, Ativan, Diazepam, Clonazepam, and Klonopin.

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Q:   Where are your Doctors Licensed? 
S:
Our physicians are licensed in the US. We cooperate solely with board certified physicians and U.S. licensed pharmacies.

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Q:   Do you deliver your packages to P.O. Boxes? 
S:
We are very sorry, but we cannot send orders to P.O. Boxes.

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Q:   When my order arrives, do I need to be home? 
S:
Yes, you do, because all orders need to be signed by an adult.

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Q:   Do you deliver orders to the state I live in? 
S:
There are certain legal restrictions on states to which we can ship medicines. Please, refer to the order form for the current list of states that we can ship to according to regulations.

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Q:   How are orders shipped? 
S:
All our shipments are by next day FedEx.

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Q:   What cancellation policy do you adopt? 
S:
It is possible to cancel your order before it has shipped or received approval form the doctor. After the shipment or approval of the order, you cannot cancel it. Should you need more information, please consult the terms and conditions section (the current cancellation policy part) of our order page.

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Q:   What returns policy do you adopt? 
S:
Pursuant to FDA regulations, we cannot reimburse or exchange prescription medications. Should you need more information, please consult the terms and conditions section (the current returns policy part) of our order page.

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Q:   Do you ship abroad? 
S:
We are very sorry, but as for now we can only ship within the U.S.

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This site provides you with access to genuine pharmaceutical products through regulated dispensing facilities and licensed physicans. We do not utilize facilities that dispense counterfeit or misbranded medications.